Agoda - Application Specialist - Salesforce Developer, Strategic Partnerships
Requirements
• 3+ years of hands-on Salesforce experience for the Application Specialist role • Strong knowledge of Salesforce best practices, administration, and platform functionality. • Experience designing and implementing new processes and improving user adoption. • Understanding of relational databases, integrations, and source-to-target data mappings. • Familiarity with agile development practices, tools, and frameworks. • Strong analytical thinking, structured problem solving, and the ability to articulate complex requirements clearly. • Strong written and verbal communication skills, with a collaborative working style. • Salesforce Administrator certification and Salesforce Advanced Administrator certification. • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Responsibilities
• Lead or support migrations from existing systems into Salesforce, including integration with systems of record and downstream process automation. • Gather business requirements from end-users and leadership stakeholders, then translate them into practical system design proposals and improvements. • Implement Salesforce features with a focus on automation and efficiency using Flows, Process Builder, and where needed APEX/Javascript. • Perform core Salesforce administration, including profiles, roles, validation rules, workflow rules, Lightning Flows, record types, picklists, layouts, mobile setup, and data management. • Support end users through training, user assistance, adoption support, and issue resolution. • Maintain dashboards, reporting, and Salesforce data quality to support operational visibility and decision-making. • Work cross-functionally with Commercial, Operations, Product & Tech, Commercial Excellence, Finance, Marketing, and leadership stakeholders.
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