foundationhealthcareers - Implementation Director
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Requirements
• 6+ years of experience in customer-facing implementation, customer success, or delivery leadership roles in enterprise healthcare SaaS or technology • 2+ years of experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment • 2+ years of people management experience, with a track record of hiring and developing implementation or customer-facing teams • Proven success implementing enterprise healthcare software, SaaS, or AI solutions at U.S. health systems • Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them • Strong health system domain expertise • Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7) • Exceptional communicator and relationship builder - able to engage credibly from front-line clinical staff to C-suite executives • Strong strategic and analytical thinking paired with a hands-on, execution-oriented approach • Demonstrated ability to build scalable processes and frameworks, not just manage individual projects • Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates); especially those who have transitioned into healthcare technology • Familiarity with Atlassian products — Jira, Confluence, Loom • Knowledge of Agile software development processes and fundamentals • Epic certifications, implementation and/or integration experience • Project Management certification (PMP, PgMP, PMI-ACP, or equivalent)
Responsibilities
• Implementation Practice & Strategy • Own the end-to-end implementation methodology from pre-sales scoping through go-live and handoff and continuously refine it as we scale • Build and maintain implementation playbooks, templates, tools, and best practices that drive predictability and repeatability • Define and track KPIs for implementation quality, timeliness, and customer satisfaction (NPS, CSAT, time-to-go-live) • Partner with Product and Engineering to shape the roadmap, bring new products to market, and ensure our platform supports efficient, scalable delivery • Team Leadership & Development • Hire, develop, and manage a high-performing team of Implementation Managers • Set clear expectations, provide ongoing coaching and feedback, and build a culture of accountability and continuous improvement • Serve as an escalation point and thought partner for your team on complex customer situations, risks, and decisions • Foster a collaborative, execution-oriented team culture that thrives in ambiguity • Customer & Cross-Functional Leadership • Serve as Delivery Lead on strategic accounts, building trust with senior health system stakeholders and navigating complex organizational dynamics • Partner closely with Sales on deal structure, scoping, and transition from pre-sales to implementation • Collaborate with Business Operations to align on resource planning, capacity, and forecasting • Ensure implementation outcomes contribute directly to revenue recognition, customer retention, and expansion
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