Encora - AI Ops Engineer

• Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps. • Continuously enhance visibility into the health and performance of applications and infrastructure. • Leverage observability data to investigate system issues and anomalies in real-time. • Identify root causes using advanced event correlation, log analysis, and telemetry patterns. • Collaborate with data teams to operationalize predictive analytics for IT incident management. • Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk. • Ensure accurate service correlation and dependency mapping across platforms. • Degree in Computer Science, Engineering, Information Systems, or equivalent. • Hands-on experience with Splunk ITSI or similar observability platforms. • Strong knowledge of ServiceNow, including CMDB and CI relationships. • Familiarity with machine learning for anomaly detection and predictive analytics. • Proficient in scripting (Python, linux) for automation. • Understanding of ITIL and modern IT operations practices. • Analytical mindset with strong troubleshooting and investigation skills using observability data. • Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. • At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality