swordhealth - Sword Health - Customer Success Manager, UK
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Requirements
• Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles). • Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred). • Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health. • Communication: Exceptional presentation and "constructive push-back" skills to align client expectations. • Mindset: Highly organized, collaborative, "no-ego" approach, and a bias toward action in fast-paced environments. • This range includes base, variable and equity • These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. • Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Responsibilities
• Lifecycle Management: Lead implementation and post-sale experiences for a diverse portfolio, prioritizing NHS accounts. • Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets. • Project Oversight: Navigate NHS-specific compliance and procurement frameworks to ensure seamless project delivery. • Data-Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and "storytell" product value. • Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries.
Benefits
• Health insurance • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family • Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK. • Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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