DeepL - Product & Customer Enablement Lead
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Responsibilities
• Evolve Product & Customer Enablement: Translate business, product, and customer priorities into programs that strengthen operational readiness and deepen product expertise. • Lead and Develop Talent: Lead a high-performing team of enablement and product experts, ensuring their work translates into measurable outcomes like improved customer satisfaction and adoption. • Drive Launch Readiness: Ensure Customer Success, Professional Services, and Customer Support are prepared for product launches. You will build scalable readiness programs that equip teams for confident customer interactions. • Strengthen Product Knowledge at Scale: Own internal product guides and run continuous enablement programs—from onboarding to advanced skill-building—to keep teams up to date in the flow of work. • Create Segment-Based Enablement: Own customer enablement and training programs, designing formats (instructor-led, self-paced, workshops) that help B2B and Enterprise customers maximize product value. • Scale Self-Service & Help Content: Own and scale customer-facing empowerment content, including the Help Center and digital assets, to improve customer confidence and self-service. • Partner Cross-Functionally: Work closely with Product, Product Marketing, Engineering, and Customer Experience teams to align priorities and ensure enablement supports successful outcomes. • Turn Insights into Impact: Use customer feedback and usage data to identify product gaps and friction, advocating for the needs of both customers and internal teams. • QUALITIES WE LOOK FOR • Leadership and Talent Development: 3+ years of experience leading high-performing teams with a track record of supporting growth and ownership. • Domain Expertise: 5+ years in Product Enablement, Customer Education, or Knowledge Management within SaaS. You have a proven track record of improving internal readiness and customer outcomes. • Enablement Strategy: Experience building scalable operating models (readiness frameworks, content lifecycles) for internal teams and external customers. • Product Education Focus: Deep expertise in either Product Enablement or Customer Education, with a passion for explaining product value to diverse audiences. • Cross-Functional Influence: Ability to build trusted partnerships across Product, Engineering, and Customer Experience to drive readiness. • Operational Excellence: Data-driven and fluent in enablement/content platforms; experience with AI-enabled knowledge workflows is a plus.
Benefits
• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. • Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. • Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration. • Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future. • Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
No credit card. Takes 10 seconds.