Implementation Project Lead

• Implementation & project management: Experience running end-to-end SaaS implementations, onboarding, or professional services engagements (data migrations required). You’ve owned project plans for multiple concurrent customers. • Expert multitasker: You can balance dozens of moving parts, prioritize across competing demands, and still deliver a high-quality onboarding experience • Customer-facing relationship builder: You’re the main point of contact during implementation and build trust quickly. You hold customers accountable, nudge effectively, and escalate when timelines or quality are at risk • Strong communicator & facilitator: You explain complex technical and operational concepts clearly to both technical and non-technical audiences and can translate those learnings to customers and internal teams • Data-savvy & technically fluent: Comfortable with data migration work—CSV/Excel templates, mapping, QA, and common data edge cases (duplicates, missing fields, mapping mismatches). You can partner closely with engineering and data teams, read basic logs or reports, and communicate technical impact to customers • Product enablement mindset: You enjoy learning product surface area quickly and coaching customers on best practices. You can run product walkthroughs, answer rudimentary product questions, and create simple enablement materials • Startup mentality: Resourceful, bias for action, comfortable with ambiguity, and excited to help shape scalable onboarding processes and playbooks as we grow • Experience working with agencies (travel or otherwise), SMB/mid-market services businesses, or advisor/agent networks • Hands-on experience with data migrations and import automation (ETL, ingestion pipelines, or scripting for bulk imports) • Familiarity with project management tooling (e.g., Linear, Notion) • Comfortable with analytics and reporting workflows (Excel/Google Sheets at scale, CSV handling, basic SQL or BI experience) • WHAT WE VALUE @ TERN • 🌱 We’re always leveling up. • Whether you’re deepening your craft, learning from a teammate, or embracing a new challenge, growth is core to our identity. • 🧭 We act with optimistic agency • We take initiative, seek clarity, and move forward, even when the path isn't obvious. Through every peak and valley, we lead with curiosity, laughter, kindness, and resolve. • We ship value to our users every single week. We believe that compounding habits lead to sustainable productivity, consistency, and mutual trust. • Operating Principles: • 👂 We deeply understand our users. • At every level of the organization, we obsess about understanding those we serve and the industry we operate in. • ➕ We embrace the power of and, and not now. • We challenge trade-offs by asking better questions. We break hard problems into small pieces and tackle them with intention. We also know to make the hard call to say “not right now”. • 📣 We speak up and move forward. • Everyone at Tern has a voice and a responsibility to use it. We invite healthy tension, share dissenting views early, and challenge each other with curiosity, not ego. • 🏃‍♀️‍➡️ We move fast and sweat the details. • Velocity matters and relentless progress beats perfection every time. But speed isn’t chaos: we stay aligned, own our outcomes, and care deeply about quality. • 🤣 We take the work seriously, but not ourselves. • We hire kind, driven people who elevate the room. If you’ve got a big ego or take yourself too seriously, you won’t last.