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Motive - Associate Program Manager, Technical Outreach

Remote - Islamabad & Lahore2d ago

Remote Junior APAC Software Program Manager Associate Stakeholder Management Program Management Outreach

Requirements

• 2+ years of experience in program coordination, technical enablement, technical support, operations, or a related field. • Experience managing cross-functional projects from planning through execution. • Understanding of SaaS products, technical troubleshooting, or support workflows. • Ability to translate complex technical concepts and customer needs into clear guidance for development teams. • Experience using data and feedback to prioritize improvements and measure program effectiveness. • Strong written and verbal communication, organization, and stakeholder management skills.

Responsibilities

• Coordinate technical outreach programs from planning through execution. • Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams. • Provide development teams with actionable technical and customer context to inform product improvements. • Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums. • Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach. • Create and maintain clear technical content for support teams and stakeholders. • Track program outcomes and use feedback to identify improvement opportunities.