n8n - Senior Customer Success Manager (EMEA)
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Requirements
• 🤝 Enterprise Customer Success experience: You’ve owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end • 📊 Value & outcomes mindset: You’re comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives💻 Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate • Value & outcomes mindset: • 💻 Technical fluency: • 💼 Commercial acumen: You’ve driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact • 💼 Commercial acumen: • 🧭 Operational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through • 🧭 Operational rigor: • 🗣 Clear, high-trust communication: You communicate crisply with both builders and executives, and you’re known for building durable relationships • 🗣 Clear, high-trust communication: • 🤝 Cross-functional leadership: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey • 🤝 Cross-functional leadership: • 🌱 Builder mindset in ambiguity: You thrive in fast-changing environments and take ownership • 🌱 Builder mindset in ambiguity: • Nice-to-haves • 🤖 Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization • 🤖 Automation + AI curiosity: • 🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work • 🌍 Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups • 🎓 Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.) • 🎓 Technical or STEM education: • 🧩 Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster • 🧩 Familiarity with n8n or similar tools:
Responsibilities
• Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal • Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes • Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value • Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions • Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned • Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact • Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth • Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience • Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities
Benefits
• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Ownership • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Work/life balance • Europe: 30 days of vacation, plus public holidays wherever you are. • Europe: • US: 15 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Health & wellness • Europe: We provide benefits according to local country norms.* • Europe: • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Future planning • Europe: We provide pension contributions according to local country norms.* • Europe: • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • Financial security • Europe: • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • Career growth • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • A passionate team • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Remote-first • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • Giving back • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • AI enablement 🤖 – • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • Transparency • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! • An ambitious but kind culture • Country-specific details are provided in your contract.
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