nabla - Operational Data Analyst
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Requirements
• 3+ years of experience with clinical operations and business operations data. • Masters degree or higher in data science or related field (preferred). • Demonstrated track record of turning ambiguous business questions into structured analyses and actionable recommendations. • Excellent communication and writing skills, with the ability to collaborate effectively across teams. • Strong project management skills, with proven ability to manage multiple priorities simultaneously. • Strong SQL proficiency and experience working with large, structured datasets. • Experience building dashboards and reporting frameworks (e.g., Looker, Mode, Tableau, Sigma, etc.). • Ability to design metrics that connect operational inputs to business outcomes (e.g., time-to-value → retention → expansion).
Responsibilities
• Operational Analytics • Analyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical value. • Build and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagement. • Quantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomes. • Identify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teams. • Cross-Functional Collaboration • Collaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinement. • Work with Sales and Customer Success to develop evidence-based narratives around product value and operational impact. • Work with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadership. • Support leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunities.
Benefits
• Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work. • Here are the benefits you get when joining Nabla: • Compensation and Equity: Competitive salary and stock options • Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance • Time Off: Unlimited paid time off and 11 national holidays • Health Comes First: Unlimited sick leave • Parental Leave: Paid leave for new parents • Remote-friendly: $1,500 to purchase home office equipment • Trust & accountability: Full ownership of your time and schedule • When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed. • We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes. • We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts! • If this sounds like an environment you’ll thrive in, we look forward to reading your application! • OUR VALUES AT NABLA • Every day is a new chance to excel • We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day. • There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture. • Feedback is a gift • We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions. • Committed to diversity • We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work. • DIVERSITY & INCLUSION • Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.
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