Palmetto Clean Technology - Service Operations Scheduler

• BS/BA is preferred. • Minimum 2 years of experience in a customer, tech, or sales support role preferred. • A high degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment. • Customer service mindset. • Problem solver with attention to detail. • Strong enterprise software skills (G Suite, Salesforce). • Ability to work independently as well as in a team. • Excellent communicator, both written and verbal. • Knowledge of the construction or solar industry is preferred. • Success Defined • Success Defined • Success in this role is measured by the Scheduler’s ability to efficiently convert service-ready work orders into completed, high-quality site visits while maintaining a strong customer experience. Key performance indicators include: • Time to Schedule (SLA Adherence) • Percentage of site-visit–eligible work orders scheduled within defined SLA targets (e.g., within X business days of eligibility). This reflects responsiveness, queue management, and the ability to prevent backlog buildup. • FST Utilization & Schedule Efficiency • Technician utilization rate (e.g., average site visits per technician per day) and route optimization effectiveness. This measures how well the Scheduler aligns demand with capacity to maximize productivity and minimize travel inefficiencies. • Customer Experience (CSAT for Scheduled Visits) • Customer satisfaction scores tied to the scheduling and pre-visit experience, including communication clarity, ease of scheduling, and adherence to confirmed appointment windows. • Employment is contingent upon the successful completion of a background check. • Equal Employment Opportunity • Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. • For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy