harvey - Enterprise Customer Success Manager
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Requirements
• 5+ years of experience in Customer Success, Account Management, or Client Services within Enterprise SaaS, legal technology, or top-tier management consulting. • Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and drive technology adoption at scale. • Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels, including C-suite executives. • Results-driven with a track record of meeting or exceeding retention, expansion, and adoption targets. • Experience working in or with the APAC market, with strong cultural fluency across the region. • Entrepreneurial mindset—comfortable building processes from scratch and operating with a high degree of autonomy in a fast-paced environment. • DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Responsibilities
• Lead strategic implementation of Harvey into client workflows, ensuring seamless adoption and optimal utilization of AI solutions across enterprise and mid-market accounts. • Train and enable end users on Harvey's technology, evangelizing the power of LLMs and driving daily product engagement. • Manage Enterprise client relationships with a prescriptive, consultative approach, serving as a thought partner to executive stakeholders. • Monitor customer health metrics—adoption rates, utilization, and ROI—and develop data-driven strategies to maximize client satisfaction and readiness for renewal. • Relay client insights to internal product and engineering teams, contributing to continuous product improvement and roadmap influence. • Build the foundation for Harvey's Customer Success presence in Singapore, establishing local processes, playbooks, and best practices for the region.
Benefits
• At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
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