Customer.io - Director, Product Management
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Requirements
• 8+ years of experience in product management, including 3+ years managing or mentoring PMs. • Proven track record leading B2B SaaS or MarTech products with strong data, workflow, or messaging components. • B2B SaaS or MarTech products • Demonstrated success driving outcomes through strategy, prioritization, and execution across multiple product areas. • strategy, prioritization, and execution • Strong communicator with experience leading distributed, async-first teams. • distributed, async-first teams • Comfortable operating at multiple altitudes — from vision and frameworks to hands-on roadmap execution. • Deep empathy for customers paired with analytical rigor to measure and learn from impact. • Experience collaborating closely with engineering, design, and go-to-market teams to deliver cohesive, high-quality product experiences. • engineering, design, and go-to-market teams • Excited by the opportunity to shape both product outcomes and the product management practice at a company in growth mode. • product outcomes • product management practice
Responsibilities
• Lead and develop a team of 4+ product managers through mentorship, clear expectations, and growth opportunities. • Lead and develop a team • Set product vision and strategy for key areas of our platform, translating customer needs and company goals into actionable roadmaps. • Set product vision and strategy • Drive clarity and prioritization, helping teams make informed tradeoffs that balance user value, business impact, and technical investment. • Drive clarity and prioritization • Collaborate with Design, Engineering, and GTM teams to define and deliver cross-functional initiatives that move core metrics. • Collaborate with Design, Engineering, and GTM teams • Establish and evolve product rituals (reviews, retros, planning) to promote consistency, alignment, and focus. • Establish and evolve product rituals • Model data-informed decision making, guiding your PMs to leverage qualitative and quantitative insights in every phase of product development. • Model data-informed decision making • Contribute to org-wide product maturity, helping to define frameworks, standards, and best practices across Customer.io’s growing PM discipline. • Contribute to org-wide product maturity • Foster a culture of trust and empowerment, encouraging curiosity, experimentation, and bias for action. • Foster a culture of trust and empowerment
Benefits
• We believe in transparency. Starting salary for this role is $213k-$237k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • 213k-$237k USD • We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Zone 1: $255k-$285k USD • Zone 2: $234k-$261k USD • Zone 3: $213k-$237k USD • Our Process • No gotchas. No trick questions. Just a thoughtful process built for mutual clarity: • 30-minute video call with a Recruiter • 45-minute video call with the Hiring Manager • 1-hour video Case Review call team members • 30-minute video Bar Raiser call • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
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