Zuora - Principal Product Manager – Payments

• Own the Global Payments coverage Roadmap: Define, own, and execute the product roadmap for global acceptance and payment coverage, ensuring comprehensive support for all payment processors integrated with Zuora. • Own the Global Payments coverage Roadmap: • Drive Processor Integrations: Lead the end-to-end lifecycle of integrations with payment processors and acquirers, from technical scoping and design to launch and maintenance. • Drive Processor Integrations: • Optimize Payment Performance: Analyze payment success rates and processing data to identify opportunities for improving authorization rates and reducing transaction failures across different regions. • Optimize Payment Performance: • Collaborate Cross-Functionally: Work closely with engineering, design, and partner management teams to deliver robust payment solutions that meet the complex needs of our global enterprise customers. • Collaborate Cross-Functionally: • Serve as the Domain Expert: Act as the internal subject matter expert on payment gateways, acquirers, and alternative payment methods, providing guidance to internal teams and customers on best practices for payment acceptance. • Serve as the Domain Expert: • Focal point for customer and partner communications: Work closely with the customers and the payment partners to be the face for communication during the US timezone and working with the engineering team and other stakeholders in Beijing and India. • Payments Domain Expertise: Proven experience in the payments industry, with a deep understanding of the payments ecosystem, including gateways, processors, acquirers, and schemes. • Payments Domain Expertise: • Integration Management: Demonstrated success in managing complex integrations with payment processors and acquirers, with the ability to understand technical API specifications and integration workflows. • Integration Management: • Product Management: Strong background in product management, with a track record of owning a product roadmap and delivering features that drive business impact. • Product Management: • Technical Aptitude: Ability to understand the technical nuances of payment integrations and effectively communicate requirements to engineering teams. • Technical Aptitude: • Global Mindset: Experience building products for a global market, understanding the specific payment preferences and regulatory requirements of different regions. • Global Mindset: • Experience working with recurring billing or subscription management platforms. • Familiarity with global payment regulations such as PSD2, SCA, and PCI-DSS. • Technical background or previous experience as a solution architect or engineer in the payments space. • #ZEOLife at Zuora • #ZEOLife at Zuora • As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. • As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: • Competitive compensation, variable bonus and performance reward opportunities, and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, “wellness” days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing • Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. • Location & Work Arrangements • Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. • Our Commitment to an Inclusive Workplace