Operations Data Analyst
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Requirements
• Extreme bias to action: You ship fast, learn in public, and iterate weekly; you balance speed with quality and compliance. • Experience: ~3-6 years of professional work experience; ideally 1+ year of experience within a data analyst role in a data centric organisation. You have competently used the following tools for analysis/visualisation: • Essential: Excel/Google Sheets, SQL/ Metabase • Desirable: Tableau • Data fluency: Strong spreadsheets and/or SQL basics; comfort with a modern warehouse/BI stack; can translate business questions into metrics and dashboards. You have a background in creating data insights and metrics that aid process improvement - able to take a project from concept, through planning and implementation, and into execution as an operational process • AI/automation savvy: Hands‑on experience with LLM tools and no‑/low‑code (e.g., prompt design, templated copilots, Zapier/Power Automate/Make) to deliver business outcomes (not personal productivity outcomes). • Communication: Crisp writing, facilitation, and stakeholder updates; able to influence without formal authority. • Stakeholder savvy: You have excellent verbal and written communication skills and are able to work effectively with people at all levels, in all departments both internally and externally. • Analytical & Strategic Thinking: Strong analytical skills with the ability to leverage data for informed decision-making and continuous improvement initiatives. • Adaptability: Ability to thrive and navigate effectively within a dynamic, fast-paced, and evolving work environment. You have worked in environments with ambiguous data and are able to pressure test data integrity, identify gap and reconcile issues
Responsibilities
• Coordinate large team communication & reporting forums across Operations to increase change adoption, transparency and collaboration. • Develop and maintain dashboards, deliver critical insights for the Operations team in partnership with the Data & Insights team to track key performance indicators (KPIs) and support the execution of daily operations. • Assess and analyse data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and personal OKRs • Support with ad-hoc strategic project management within Delivery including research and coordination. • Complete ad hoc analysis in support of continuous improvement efforts (as opposed to D&I functional and upward reporting) • Codify standards for projects (templates, processes, etc), pilots and experiments • Work with leaders to assess project plans and identify testing opportunities based on research and analysis • Establish and maintain a centralised roadmap for pilots, experiments and projects within Delivery • Manage the combined delivery & ops action plans / OKRs as a comprehensive execution tracker and unified view of all initiatives with Delivery. • Develop and drive initiatives to improve the quality and health of data, so stakeholders can trust it • SUCCESS METRICS • Metric lift: Sustained improvement on your KPI (with baselines, deltas, and clear attribution). • Dashboard creation: Delivering accurate dashboards that aid business outcomes and driving adoption of the same. • Automation impact: Fewer manual touches and faster cycle time in your workflows, with auditable controls. • Clean, reliable data: Clear lineage, minimal rework, and stakeholder trust trending up. • Cross-functional Collaboration: Positive peer feedback and 360-degree reviews from primary, pre-identified cross-functional stakeholders. • OKR Achievement: Demonstrated accomplishment of individual and team Objectives and Key Results (OKRs), assessed both objectively and through self-evaluation.
Benefits
• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
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