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Jobs/Customer Success Engineer Role/Celonis - Customer Value Engineer
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Celonis

Celonis - Customer Value Engineer

London, United Kingdom - Hybrid+ Equity2d ago
In OfficeEMEAPharmaceuticalsMental HealthCustomer Success EngineerSAPPythonTimeline ManagementSQLProcess ImprovementData AnalysisStakeholder ManagementProcess Optimization

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Requirements

• Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP), Hands-on SQL and/or Python skills, experience in collaborating with IT teams, experience developing dashboards and automations in tools like PowerBI or RPA, knowledge of and experience with AI-powered solutions. • Data, Analytics, Applications & IT: • Live for Customer Value: Experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise. • Live for Customer Value: • Process Improvement & Value Realization: Experience in identifying use cases for business process improvement and deploying improvement measures,  being a change agent and training users/process owners to realize value • Process Improvement & Value Realization: • Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible. • Project Management: • Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English and sovereign appearance. • Executive Stakeholder Management: • Business Domain Expertise: Understanding of the Finance and/or Supply Chain domain as well as strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) • Business Domain Expertise: • Industry Expertise: Ideally expertise in one or more industries (e.g. Manufacturing, Automotive, Consumer, Retail, Pharmaceuticals, Chemicals) and the ability to develop a deep understanding of industry trends and strategic opportunities • Industry Expertise: • Degree: Engineering, Computer Science, Mathematics, Business Analytics or a comparable technical degree • Degree: • What Celonis can offer you: • Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. • Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. • Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. • Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. • Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. • Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. • Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. • Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. • Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. • Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. • Get familiar with the Celonis Process Intelligence Platform by watching this video. • Celonis Inclusion Statement:

Responsibilities

• The work you’ll do: • Identify & Frame Value • Discover and translate customers’ strategic priorities into high-impact Celonis use cases • Advise organisations on how Celonis’ platform fits into their existing IT landscape and AI strategy • Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers • Use hands-on tech skills (SQL/Python) to build out (AI) prototypes to bring the Celonis platform to life for new audiences • Communicate the value opportunity and strategic roadmap to C-Level executives. • Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement • Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives • Present results and realized value to senior management and C-level executives • Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing • Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion • Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases

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