Oscilar - Technical Account Manager
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Requirements
• 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech. • 7–10 years • Technical Account Management, Customer Success, or Solutions Engineering • Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews. • working directly with enterprise customers and executives • Technical proficiency in: • API integrations • API integrations • Python • Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure) • cloud technologies and public cloud services • Excellent communication skills in English — able to present confidently to both executives and technical stakeholders. • English • Highly organized and metrics-driven: comfortable managing multiple accounts and priorities. • Strong customer empathy, ownership, and ability to influence cross-functional teams. • Experience in fraud management, risk decisioning, AML, or compliance domains. • fraud management, risk decisioning, AML, or compliance domains • Familiarity with AI/ML SaaS products. • AI/ML SaaS products • Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts. • driving customer onboarding and adoption, renewals, and expansion • Prior experience in a fast-paced, fast growing startup environment. • fast-paced, fast growing startup
Responsibilities
• As a Technical Account Manager (TAM), you will serve as the true quarterback for your customers, owning engagement from onboarding through value realization, renewal, and expansion. You will combine technical fluency with executive presence to ensure customers integrate Oscilar successfully, achieve rapid ROI, and grow their relationship with us. • Technical Account Manager (TAM) • true quarterback • This is a hands-on and cross-functional role, requiring close collaboration with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers. • hands-on and cross-functional • Customer Engagement • Customer Engagement • Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion. • primary owner • Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels. • customer executives and decision-makers • Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs). • Partner with AEs and SEs on renewals, upsells, and cross-sells. • Advocate internally for customer priorities and represent their voice in roadmap discussions. • Develop and maintain detailed account success plans in partnership with the account team. • account success plans • Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams. • Technical • Technical • Lead customer onboarding and implementation projects, ensuring fast time-to-value. • time-to-value • Deliver product demos and walkthroughs. • Build workflows, reports, and dashboards to support customer adoption. • Handle non-complex technical tasks directly: • API integrations • API integrations • SQL queries and debugging • Python scripting • Python scripting • Collaborate with Solutions Architects for complex technical implementations. • Serve as a technical liaison between customers, Engineering, and Product teams.
Benefits
• Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer. • Mission-driven teams: • Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward. • Ownership and impact: • Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk. • Innovate at the cutting edge: • Compensation: Competitive salary and equity packages, including a 401k plan. • Health: 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents. (US) • Health • Balance: Unlimited PTO policy. • Balance: • Culture: Family-Friendly environment; Regular team events and offsites. • Culture: • Development: Unparalleled learning and professional development opportunities. • Development: • Impact: Making the internet safer by protecting online transactions. • Impact:
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