element451 - Customer Success Engineer

• 4–7 years in a technical, customer-facing role in B2B SaaS — Customer Success Engineer, Technical Account Manager, Solutions Consultant, or an implementation-adjacent CS role • Direct experience with a higher education CRM and the workflows it supports — Element451, Slate, Salesforce Education Cloud, Ellucian CRM Advance, TargetX, or similar strongly preferred • Strong technical discovery skills: you can move from vague pain to concrete requirements to a recommended approach without losing the room • Deep command of CRM configuration thinking: objects and fields, segmentation logic, workflow and journey design, and reporting implications • Enough integration and API literacy to diagnose symptoms, speak credibly with IT teams, and understand what’s happening in a broken data sync — you don’t need to build integrations, but you must understand them • Ability to lead technical working sessions with Enrollment Ops and IT, align stakeholders on next steps, and translate outcomes back to the AM team clearly • Excellent communicator who can make technical concepts accessible to non-technical audiences — AMs and institutional administrators alike — without losing precision • Coaching mindset: you get energy from making the people around you more capable, building reusable assets, and reducing dependency over time • High ownership and reliability across a shared portfolio — when a AM escalates something to you, they trust it will get handled