ShopMy - Manager, Creator Support - Affiliate

• Bachelor’s Degree or equivalent experience. • 3–5 years of experience in customer support, product operations, technical support, or a related role • Demonstrated experience supporting or working with affiliate networks and related tooling • Strong troubleshooting skills with the ability to assess impact and risk • Proven ability to operate independently and own a defined support domain or initiative • Excellent written and verbal communication skills, including cross-functional documentation • Comfort partnering with Product and Engineering on complex or ambiguous issues • Strong organizational skills and ability to manage competing priorities effectively • Experience working in a startup or high-growth SaaS environment. • Familiarity with customer support tools (Zendesk, Intercom, Jira). • Knowledge of the creator economy, affiliate marketing, or e-commerce platforms. • Ability to prioritize and execute effectively under tight deadlines. • The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation! • ShopMy offers a bundle of benefits on top of being a great place to work. • Our teammates are provided benefits such as: • Medical & Dental Coverage at 70% • Equity in ShopMy • 14 weeks of parental leave • Wellness & Social Stipend • Technology Stipend • Learning & Development Stipend • 401k program (3% automated contribution from ShopMy!) • Wellhub Membership • Company retreats • Opportunity to monetize your influence- all employees build out a ShopMy page!