Diligent Robotics - Implementation Technician
Requirements
• Customer service experience; you’re friendly, patient and calm when things get hectic. • Clear communication in person, by phone and over chat. • Strong organization; you can keep several tasks moving at once. • Independence; you learn quickly, ask good questions and make sound decisions on your own. • Collaborative team player; Able to work closely with the team and leads while still being able to anticipate needs or take initiative to support progress. • Comfort with technology and curiosity about how things work. • Healthcare or hospital experience is a plus, not a requirement. • What Makes You Stand Out • High school diploma or GED. • Ability to travel across the U.S., up to 70%. • A flexible schedule, including some nights, weekends and holidays, and before- or after-hours on-call support during launches. • Valid US driver’s license. • Ability to stand and walk for extended periods across large hospital campuses, and to lift up to 40 lbs. • Ability to meet and maintain hospital vendor credentialing (e.g., drug screen, immunizations, background check).
Responsibilities
• The Implementation Technician helps launch Moxi robots at new hospitals by testing robots in real-world conditions, training hospital staff and supporting the team so every launch goes smoothly. This is not an engineering role, and no robotics background is required. • Test Moxi robots from start to finish on real hospital routes, and report clear, accurate feedback to our engineers. • Train clinical and non-clinical hospital staff on how to work with Moxi robots, and introduce Moxi to hospital leaders. • Monitor and assist robots safely as they move through busy hospital hallways during our implementation phase. • Answer questions from hospital staff and, occasionally, patients and visitors about the robot. • Help prepare robots and sites: receive and pack robots, set up request stations, and label maps in our software. • Collect data that helps engineers fix door and elevator issues. • Keep training materials and team resources up to date. • Flag issues early and support Specialists and Engineers wherever needed.
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