Natera - Patient Coordinator
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Requirements
• Minimum of 2 years of Call Center experience in an inbound and outbound capacity. • Minimum of 2 years of sales experience • Background in medical or biological sciences preferred • Outgoing personality with excellent oral & presentation skills. • Ability to think strategically as well as execute tactically • Emphasis on competitive analysis and team first attitude. • Ability to relate and educate our technology to potential patients • Strong quantitative and MS Excel skills • Self-motivation, with the desire and capacity to work both independently and collaboratively • Must act with a sense of urgency • Excellent organizational and communication skills (written and verbal) • The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. • $77,200—$90,000 USD • OUR OPPORTUNITY • OUR OPPORTUNITY • Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. • The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
Responsibilities
• Work with assigned Nurse Coordinator to maintain & support existing customers. • Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. • Maintain and support a service-oriented relationship with patients • Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. • Help manage our business system tools (e.g. QlikView, Salesforce) • Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing. • Performs other duties as assigned. • This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. • Must maintain a current status on Natera training requirements.
Benefits
• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! • For more information, visit www.natera.com.
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