Coda - Customer Support Lead
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Requirements
• 3–5 years in Customer Support, CS Operations, Business Partnering, or Service Enablement roles • Clear understanding of CS metrics, workflows, and scaling challenges • Experience working closely with Product and Engineering teams and internal stakeholder • Multi-brand, marketplace, or high-volume support environments are a plus • Operationally credible: understands how frontline CS works • Structured and analytical: able to prioritize, define standards, and track impact • Strong stakeholder manager • Comfortable owning ambiguity and driving clarity • Coach and people leader, not just a process builder • Zendesk Knowledge is a plus
Benefits
• 30 days of holiday, pension scheme, and one of the best relocation packages in Amsterdam • Flexible working hours and an office overlooking the Amstel • Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning • Free healthy breakfast, lunch and snacks by our in-house chef • Unlimited access to mental health support by certified psychologists via OpenUp • Free Dutch classes to help out with daily life in the Netherlands • Regular parties, pub quizzes, bingo sessions, celebrations and other events • TA interview: One of our recruiters will reach out to chat about the role and help both sides understand if Recharge could be the right next step for you. • First interview: Meet your future line manager to talk about you and to dive into the role, your experience and what motivates you. • Second interview: Connect with team members to exchange insights and better understand our ways of working. • Third interview: Finally, you’ll meet with members of our Executive team. • Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.
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