OKX - Principal AI Engineer, Chatbot Development
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Requirements
• Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies. • Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments. • large-scale conversational products • Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation. • Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.). • Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks. • Experience in top-tier AI labs or Tech industry leaders • Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage • Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed
Responsibilities
• Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases. • Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization. • Design multi-level intent routing, classifier training, and fallback strategies. • Building dialogue quality evaluation systems. • Drive automated bad-case discovery, A/B testing, and continuous iteration loops. • Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain. • What We Look For In You • PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.
Benefits
• Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • Wellness and meal allowances • Comprehensive healthcare schemes for employees and dependants • Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong. • All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. • If in doubt, please apply directly through our official careers website. • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
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