includedhealth - Included Health - Referral Support Advocate

• Great verbal communication skills. You will need to be able to explain our services to provider offices, verify office availability and determine scheduling requirements. • Great written communication skills. You will need to communicate with our broader team in concise and informative messages. • Confident in asking questions and comfortable in raising your hand when you need help. Lost time can directly impact lives. • Pay attention to the little details – they matter • Perform accurate data collection and entry • Demonstrate adaptability with process changes in fast-paced and ambiguous environments • Be comfortable performing internet searches • Ability to troubleshoot basic technical issues • Be proficient with common office software – Google Apps, CRM systems, etc. • Demonstrate strong organizational skills • Have a sense of humor, and like to have fun. We work hard. So we like to laugh a lot too. • Ability to remain seated in a stationary position for prolonged periods. • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment. • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required. • Ability to interact with leadership, employees, and members in an appropriate manner. • This role is contract-to-hire. The rate is $19/hr. The potential to convert to a FTE is not guaranteed. • If this hire is converted to a FTE then Included Health offers the below benefits as part as a competitive package. • Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") • 12 weeks of 100% Paid Parental leave • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations • Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.