restaurant365 - Solution Partner Manager, Reseller

• Proven experience in partner management, channel sales, or reseller program management within B2B SaaS or a related technology environment. • Demonstrated success in pipeline generation, revenue accountability, and quota-bearing roles, ideally with both sourced and influenced metrics. • Experience building and managing joint go-to-market plans with partners, including coordination with Sales, Marketing, and Enablement. • Strong commercial acumen with the ability to interpret contracts, pricing structures, and tiered partner benefits. • Experience managing escalations across Billing, Finance, Sales, and Customer Success, with a track record of structured problem-solving. • Proficiency working in CRM/CPQ systems (e.g., Salesforce) to review opportunities, validate pricing and SKUs, and track partner performance. • Excellent relationship management, communication, and negotiation skills, with the ability to influence cross-functional stakeholders and executive-level partner contacts. • AI fluency: Guides their team in using approved AI tools safely in daily work and holds them accountable for reviewing AI output, particularly in pipeline management, forecasting, and partner-facing communications. • Experience managing or scaling a reseller or channel program in a high-growth SaaS company. • Background in the restaurant, hospitality, or retail industries, or familiarity with restaurant back-office platforms (e.g., accounting, POS, inventory). • Experience working closely with Billing, Deal Desk, and Finance on contract structures, discounting, and margin analysis. • Prior ownership of tiered partner programs, including governance, benefits design, and performance thresholds. • Comfort using AI and analytics tools to analyze partner performance, forecast pipeline, and identify growth opportunities beyond standard CRM reporting.