Twilio - Principal Product Manager
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Deep SaaS/PaaS Experience: Minimum of 10+ years of product management experience specifically focused on APIs, developer tooling, highly distributed backend cloud architecture, or master data orchestration. • Mastery of Enterprise Platform Data: Proven success building or heavily scaling internal platforms like Enterprise Product Information Management (PIM), CPQ (Configure, Price, Quote) engines, billing line registries, or multi-tenant graph architectures. • Mastery of Enterprise Platform Data: • NPI & Go-To-Market Lifecycle Ownership: Proven track record of defining cross-functional NPI processes, managing SKU lifecycle state machines (Alpha/Beta to GA, deprecation, and sunsetting), and streamlining commercial readiness pipelines. • NPI & Go-To-Market Lifecycle Ownership: • Architectural Acumen: Extreme comfort working directly with principal engineers on complex database schema designs, graph databases, data entity relationships, attribute modeling, and downstream service propagation times. • Architectural Acumen: • Ruthless Prioritization: Demonstrated ability to decode vague platform priorities, manage heavily conflicting internal stakeholder inputs, and confidently secure executive buy-in. • Ruthless Prioritization: • Academic Background: BS in Computer Science, Computer Engineering, or equivalent highly technical practical experience. • Academic Background: • Desired: • Education: Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience. • Education: • Catalog Architecture & Monetization: Designed enterprise product catalog schemas and rules engines to drive complex usage-based pricing, consumption metering models, and multi-product bundle dependencies across billing systems. • Catalog Architecture & Monetization: • Regulated Catalog Governance: Led product catalog data governance and master data management (MDM) across globally regulated environments (telecom, FinTech, KYC), ensuring legal compliance, schema auditability, and data integrity. • Regulated Catalog Governance: • Location • This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Responsibilities
• Define Unified Strategy & Taxonomy: Architect and execute a comprehensive product roadmap for a centralized, multi-tenant product catalog service that scales across Twilio's global infrastructure. Establish the global category hierarchies, data schemas, and parent-child variations required to represent complex developer APIs and consumption-based usage units. • Define Unified Strategy & Taxonomy: • Accelerate New Product Introduction (NPI): Design, standardize, and scale the end-to-end NPI launch framework. Reduce time-to-market by transforming manual commercialization workflows into automated, self-service paths that allow product teams to rapidly configure and launch new SKUs globally. • Accelerate New Product Introduction (NPI): • Standardize Catalog Governance & Tooling: Design developer-friendly API schemas and internal PIM (Product Information Management) UI tooling to allow distributed product teams (SMS, Voice, AI Agents) to self-serve catalog listings, localization attributes, and pricing metadata with zero friction. • Standardize Catalog Governance & Tooling: • Acquisition, Ingestion & System Consolidation: Lead the technical strategy to seamlessly migrate and ingest legacy configurations and acquired product entities (e.g., Twilio Segment) into a single, cohesive billing and product registry. Build robust ingestion pipelines and bulk operation tools to manage the state machine and lifecycle of thousands of SKUs. • Acquisition, Ingestion & System Consolidation: • Data Quality & Cross-Functional Consensus: Act as the strategic bridge between engineering, data infrastructure, finance, sales ops, and Twilio Trust Hub. Enforce strict normalization and de-duplication standards to ensure absolute downstream billing accuracy, zero margin leakage, and strict compliance with global telecom regulations during NPI rollouts. • Data Quality & Cross-Functional Consensus: • Optimize Search & Downstream Discovery: Collaborate with core Console teams to optimize how high-performance catalog metadata flows into customer discovery workflows, customer portals, and AI-driven assistant frameworks. Ensure core catalog APIs deliver rapid, reliable synchronization across all global environments. • Optimize Search & Downstream Discovery:
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. • The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500. • Based in the San Francisco Bay area, California: $201,280 - $251,600. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Application deadline information (required for ALL US jobs) • Applications for this role are intended to be accepted until August 16, 2026, but may change based on business needs. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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