bswift - Manager, Implementations
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Requirements
• Bachelor’s degree in Business Administration or a related field. • 5+ years of client relationship, consulting, and implementation experience. • Current or prior experience with benefits administration and implementation processes. • Excellent written and verbal communication skills with both technical and non‑technical audiences. • Proven ability to build and maintain strong relationships with clients and brokers. • Strong customer service orientation and attention to detail. • Demonstrated people management and leadership skills aligned with bswift’s core values. • Ability to work independently and collaboratively in a fast‑paced, ambiguous environment. • Strong problem‑solving and analytical skills, with the ability to coach others through complex challenges. • Advanced proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, data summaries) and working knowledge of other Microsoft Office tools. • Willingness to travel as needed. • NICE TO HAVE (Preferred Education and Experience) • Prior experience leading large‑scale benefits administration implementations. • Experience working with multiple vendor integrations and complex payroll environments.
Responsibilities
• The Manager, Implementation is a manager and leader on the Implementation team, accountable for managing and developing Analysts while ensuring bswift meets and exceeds client expectations. This role partners closely with clients and internal teams to deliver best‑in‑class benefits administration software and services, promotes an engaging work environment, and drives strong business outcomes through leadership, problem solving, and collaboration. • WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. • Client Management • Client Management • Serve as a bswift technical and subject matter expert in key client meetings, including implementation status meetings. • Manage client expectations by anticipating potential issues and communicating realistic turnaround times and delivery dates. • Proactively consult with clients on best practices, system configuration, and process changes needed to achieve client goals. • Research and recommend system enhancements based on client needs and assist Product Managers and Developers with development specifications. • Partner cross‑functionally to ensure all services are delivered in a timely and effective manner. • Stay current on industry trends and recommend updates to bswift’s client service approach. • Proactively identify implementation risks and escalate to the Implementation Lead. • Own multiple areas of implementation, including: • System configuration, testing, and auditing • COBRA and Direct Bill setup management • Client communications • Vendor integrations • Data conversion • Payroll coordination • Coach Implementation Analysts on deliverables and quality standards. • Research, resolve, and respond to client inquiries related to system or process gaps. • Team Management and Leadership • Manage, coach, and lead a team of Analysts and Project Specialists to achieve individual, team, and company goals. • Identify and guide training activities to support development across the client services team. • Provide timely feedback, coaching, and guidance to support professional growth. • Facilitate feedback processes and recommend compensation and bonus changes. • Support team members in setting personal goals aligned with company objectives. • Deliver annual performance assessments. • Lead and implement tactical initiatives to improve productivity, client and consumer satisfaction, and internal processes. • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
• At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. • Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Remote first, Office friendly environment! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Retirement Savings Plans • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Professional Development • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Supportive Culture • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. • Employee Wellbeing Initiatives • Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. • Make an Impact • Specific benefit offerings vary by position and may be subject to change. • Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. • In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000-$110,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! • At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. • Pursue Excellence, Embrace Accountability, Deliver Superior Service, • Be A Great Place To Work • bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. • If you have what it takes to join our award-winning culture, we’d love to hear from you!
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