Flex - Collections Risk Management Lead
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Requirements
• This role sits in the foundational build path of core risk management disciplines, and we expect significant upward potential for the right candidate. The emphasis is on finding colleagues with a strong foundation more than a ‘minimum number of years’ constraint. We can work with people who have 7–15 years of hands-on Collections risk management experience; direct exposure to both a bank or regulated card program and a fintech strongly preferred • Hands-on familiarity with the full delinquency lifecycle: DPD bucket management, treatment strategy design, charge-off policy, recovery curve modeling, and net loss attribution • Practical experience managing or working alongside third-party collections agencies — understands liquidation economics, placement timing trade-offs, cost-to-collect dynamics, and how to build a KPI framework that holds vendors accountable without creating perverse incentives • Analytically self-sufficient: proficient in SQL and Python or R; capable of building roll rate matrices, cure rate cohorts, and recovery forecasts from raw data rather than consuming pre-built reports • Familiar with the regulatory overlay on collections: FDCPA obligations, Reg F communication rules, UDAAP considerations in treatment strategy design, and state-level restrictions that affect contact and remediation practices • Understands the distinct dynamics of SMB collections — cash flow seasonality, the owner as guarantor, and where standard consumer treatment logic breaks down • Operates at a senior thinking level relative to peer cohort — brings a point of view on collections strategy, challenges treatment assumptions, and drives the recovery agenda without waiting to be directed • Thinks about collections as a risk management discipline, not a call center operation — brings analytical rigor to treatment design, vendor selection, and loss forecasting, not just operational execution • Balances recovery maximization with consumer and business treatment standards — understands that how you collect matters as much as how much you collect, particularly in a regulated and reputationally sensitive environment • High quantitative aptitude: strong intuitive feel for what roll rates, cure rates, and recovery curves should look like by segment and vintage, and catches anomalies before they surface in reviews • Effective communicator who can translate delinquency and recovery dynamics into crisp narratives for risk committees, finance, and senior leadership — equally comfortable in the data and in the room
Responsibilities
• Own end-to-end collections risk management for Flex's credit card portfolio across consumer and small business segments — end-to-end meaning full lifecycle coverage from early delinquency through post charge-off recovery: • Early stage collections: monitor roll rates and delinquency migration across DPD buckets; design and refine treatment strategies by risk segment, balance tier, and obligor type; optimize contact timing, channel mix, and messaging to maximize cure rates before accounts deteriorate further • Late stage collections: manage pre-charge-off intervention strategies; own the analytical framework for determining when accounts warrant accelerated action versus continued treatment; maintain visibility into cure and re-default patterns by treatment cohort • Hardship & modification management: maintain analytical visibility into hardship program utilization, modification outcomes, and re-default rates; identify where hardship programs are being used appropriately versus as avoidance behavior • Settlement strategy: define settlement authorization frameworks by balance tier, DPD, and obligor type; evaluate the NPV trade-off between discounted resolution and continued collection effort; govern agency settlement authority to avoid both under-recovery and adverse selection among accounts that would have paid in full • Vendor & agency management: define the strategic boundary between in-house collections and third-party placement — knowing when to keep accounts internal and when placement generates better expected recovery net of cost; evaluate and manage agency relationships on the basis of liquidation rates, compliance posture, consumer treatment standards, and cost-to-collect; own the KPI framework for vendor performance and hold agencies accountable to it • Litigation: identify accounts where legal escalation is warranted based on balance size, recovery probability, and obligor profile; maintain an analytical framework for litigation referral thresholds and track outcomes by segment; understand the owner-as-guarantor dimension in SMB accounts and where personal liability creates additional recovery optionality • Charge-off & recovery: own charge-off timing policy and its interaction with loss reserve mechanics; build and maintain recovery rate forecasts by vintage, segment, and channel; track net loss emergence and recovery curves over time • SMB-specific collections dynamics: apply a distinct analytical lens to small business obligors — seasonal cash flow patterns, owner-business financial entanglement, and the limits of standard consumer treatment strategies in a business context • Flex is building the AI-native private bank for business owners. • We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners. • Since launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership.
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