Avride - Remote Assistance Operator (AM and PM Shift Options)

Austin, Texas$52k - $52k4w ago

In Office Junior NA Robotics Automotive Remote Assistant Tech Lead Reporting Jira Google Sheets Notion

Requirements

• 1+ year of experience in a live operations environment, such as autonomous vehicle fleet operations, teleoperations, dispatch, systems monitoring, or a similar real-time role • Experience troubleshooting technical issues and documenting escalations • Comfortable monitoring live camera feeds or system data to identify and respond to issues in real time • Experience using Jira, YouTrack, or similar ticketing systems • Basic understanding of U.S. traffic laws and right-of-way rules • Clean driving record • Strong written communication, organizational skills, and attention to detail • Hands-on experience in autonomous vehicles, robotics, or transportation technology • Familiarity with AV data annotation, triage, or AI training workflows • Technical background in robotics, automotive/EV systems, avionics, IT/network operations, or military UAV operations • Experience participating in Root Cause Analysis (RCA) or incident post-mortem reviews • Where You'll Work: • Where You'll Work: • On-site work from the Remote Operations Center in Austin, TX • Rotating shifts, including weekends • Availability for both morning and evening shifts required (schedule flexibility preferred)

Responsibilities

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds. • Proactively intervene when necessary using system tools. • Log all interventions and key observations in real time (Notion/Google Sheets). • Conduct post-trip reviews and flag any anomalies. • Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base. • Track and report operational metrics. • Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

Benefits

• Pre-tax commuter benefits • Employer Subsidized Healthcare Benefits thru our 3rd party employer of record partner • Flexible Spending Account for healthcare-related costs • Short and long-term disability and life insurance thru our 3rd party employer of record partner • Commitment: This is a full-time, ongoing contract position staffed through our trusted Employer of Record partner, who manages payroll, benefits, and local compliance on our behalf. You will work day-to-day with the Avride team and be fully integrated into our culture and operations. This job is onsite and available to local candidates. • Commitment: • Candidates are required to be authorized to work in the U.S. The employer is not offering relocation, sponsorship, and remote work options are not available.