preply - People Operations Lead
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Requirements
• Extensive experience in optimizing People Operations, including employee lifecycle management, policies • Proven ability to design and scale People Ops processes in fast-growing or global environments • Experience leading and mentoring a team while remaining hands-on in execution • Strong coaching skills with a track record of developing high-performing People Ops team members • Ability to balance strategic thinking with operational delivery • Experience managing visa and sponsorship processes (e.g. Skilled Worker visas) • Familiarity with global mobility programmes and coordination with legal/immigration partners • Data-driven mindset with ability to track and improve key People metrics
Responsibilities
• CORE PEOPLE OPERATIONS • Shape the future operating model of People Operations at Preply as we continue scaling globally. • Lead end-to-end employee lifecycle processes globally – onboarding, offboarding, contract changes • Design and scale People Ops processes and policies suited to a fast-growing, distributed global organisation • Maintaining up-to-date employee records and documentation • Act as a first point of contact for employee queries related to HR operations across your regions • Coordinate with Legal, Finance, IT, and People teams to ensure correct documentation and processes • LEADERSHIP (PLAYER-COACH) • Lead and mentor a People Ops team while remaining hands-on in day-to-day execution • Coach and develop team members, setting clear expectations and supporting high performance • Balance strategic thinking with operational delivery – comfortable moving between both • OPERATIONAL EXCELLENCE • Drive a high-quality employee experience through efficient, scalable, and people-centered operations. • Design and own automation across People Ops workflows — identify high-frequency manual processes (onboarding triggers, contract generation, offboarding checklists) and eliminate them through tooling or scripted logic • Build and iterate on AI-native workflows — use LLMs and agentic tools to handle routine employee queries, ticket triage, and policy lookups; reduce resolution time without adding headcount • Track and report on key People Operations metrics; use data to identify gaps and drive improvements • STAKEHOLDER MANAGEMENT • Build strong partnerships with senior leaders and cross-functional teams across the business • Translate complex policies and employment requirements into clear, actionable guidance • Work effectively across international, distributed teams in a fast-paced environment • MOBILITY & IMMIGRATION • Manage UK visa and sponsorship processes, including Skilled Worker visas and right-to-work compliance • Coordinate global mobility programmes in partnership with legal and immigration vendors • Advise internal stakeholders on relocation processes and immigration requirement • Partner with team to optimize mobility processes globally
Benefits
• An open, collaborative, dynamic and diverse culture; • A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; • A competitive financial package with equity, leave allowance and health insurance; • Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub • Access to free mental health support platforms; • Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
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