Conduit - Senior Technical Support Engineer

• Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers. • Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production. • Proactively monitor and flag potential issues before they impact customers. • Respond to urgent situations with clarity, empathy, and a methodical approach. • Improve our runbooks, tooling, and documentation to make support more efficient and scalable. • Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements. • Have hands-on experience in technical support, infrastructure ops, or DevOps in a fast-paced B2B or cloud environment. • Are a self-starter who can thrive with autonomy and take initiative as the first regional hire. • self-starter • Stay calm in high-stakes situations and enjoy solving complex technical problems. • Are comfortable with container orchestration (e.g. Kubernetes), storage/compute systems, APIs, and observability stacks. • Can write or read code snippets (Go, Solidity, or TypeScript preferred). • Understanding of L1s or rollup architectures. • Have built or contributed to support tooling and automation. • Communicate clearly, even under pressure, keeping customers informed and confident. • Enjoy working across teams and digging deep into how things really work under the hood. • Conduit does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.