eyebot - Field Support Specialist, Pennsylvania
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Requirements
• Experience in retail, field sales, brand ambassador, or customer-facing roles. • Strong interpersonal skills - you are comfortable walking into a store, introducing yourself, and building rapport quickly. • Ability to work independently and manage your own schedule and visit cadence without close supervision. • Clear written and verbal communication - you can relay field observations in a way that is useful and actionable. • Reliable access to transportation within Pennsylvania. • Prior experience working with consumer technology products, health and wellness brands, or optical/vision care. • Background in field operations, territory management, or retail training. • Comfort with basic technology - you can troubleshoot a common kiosk question or escalate the right way without hesitation. • You are a self-starter who does not need someone looking over your shoulder to stay on track and follow through. • You read people well and know how to adapt your approach depending on who you're talking to. • You take ownership of your territory - if something looks off, you flag it; if something is working, you know why. • You are organized and reliable - stores and the Eyebot team can count on you to show up, do the work, and report back.
Responsibilities
• Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement. • Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field. • Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points. • Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers. • Manage in-store events and community engagement opportunities • Reinforce best practices for kiosk placement, presentation, and daily upkeep. • Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team. • Submit a brief field report following each visit to document observations, training completed, and any open items.
Benefits
• Competitive contractor rate • Flexible scheduling within visit cadence requirements. • Clear onboarding and training provided by the Eyebot team before your first store visit.
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