Jensen Hughes - SaaS / Digital Products - Customer Success Specialist
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Requirements
• We value communication, collaboration, and problem‑solving skills over deep technical expertise. • You may be a strong fit if you have experience in customer success, account management, consulting, marketing, real estate, hospitality, social work, or other client‑facing or cross‑functional roles. • U.S. citizenship (required due to project/client requirements) • Strong communication and relationship‑building skills • Comfort working with both technical and non‑technical audiences • Organized, proactive, and able to manage multiple priorities • Ability to work independently in a growing environment • Curiosity and willingness to learn new tools and workflows • Ability to synthesize conversations into clear takeaways and next steps • Experience with SaaS or digital products • Exposure to onboarding, customer lifecycle management, or renewals • Travel Expectations: • Initial onboarding: approximately 5 days per month • Ongoing: approximately 1 week per quarter in CT or RI • Occasional client travel as needed
Responsibilities
• Jensen Hughes offers a competitive total rewards package, which includes a retirement plan, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position and location.
Benefits
• Play a meaningful role in how digital products are adopted and improved • Influence product direction through real‑world feedback and usage • Work closely with cross‑functional teams in a collaborative environment • Help shape a growing customer success function • Opportunity to expand into additional digital products over time • Please note that the salary range provided is a good faith estimate for the position at the time of posting and not a guarantee of compensation. Final compensation may vary based on factors, including but not limited to, responsibilities of the job, education, experience, knowledge, skills, and abilities, geographic location, internal equity, alignment with market data. • Jensen Hughes offers a competitive total rewards package, which includes a retirement plan, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position and location. • $61,400—$92,100 USD
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