Aledade - Technical Product Manager
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Requirements
• 5+ years of product management experience in technology, technology-enabled services industry, or a SaaS product. • Experience using data and primary research to inform solution design and build internal business understanding. • Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams. • Product development experience in the context of the development of a healthcare technology product. • Preferred Knowledge, Skills and/or Abilities: • Experience working in call center environments and implementing initiatives to improve efficiency and effectiveness. • Background in patient engagement programs or similar customer interaction initiatives, particularly in healthcare settings. • Hands-on experience with AI-driven voice technologies and other advanced communication tools and applying them to create more personalized, effective, and scalable patient or customer interactions. • Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise. • Knowledge of healthcare administrative and clinical data sets, including demographic, financial and clinical data. • Basic understanding of healthcare administrative or clinical workflows for inpatient, ambulatory or ancillary services. • Experience working with EHR, practice management, revenue cycle or population health products. • Experience with clinical quality measurement and corresponding data sets. • Knowledge of SQL, ideally with PostgreSQL experience. • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Responsibilities
• Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. • Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback • Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution. • Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes. • Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.
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