NICE - Commercial Business Partner, International
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Requirements
• Minimum 2–3 years of hands-on experience in: • Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred). • Microsoft Windows Server administration. • Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.). • SQL database administration and scripting (queries, stored procedures, and troubleshooting). • Strong troubleshooting skills, including log analysis and root cause identification. • Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage. • Familiarity with PBX, ACD, and CTI integrations is preferred. • Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus. • Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders. • High customer service orientation with strong verbal and written communication skills. • Ability to handle conflicts professionally and drive resolution. • Represents NICE professionally in all customer interactions. • Work Style • Self-motivated, accountable, and capable of working independently. • Flexible to work in shifts and outside standard business hours as required. • Adapts well to changing environments and priorities. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Responsibilities
• Install, configure, upgrade, and deploy NICE products and platforms at customer sites. • Participate in commissioning, testing, and certification activities during project delivery. • Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities. • Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders. • Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites. • Maintain detailed site documentation, system specifications, and configuration records. • Perform MAC (Move/Add/Change) activities and system maintenance as needed. • Assist with NICE-related projects and change management activities. • Create, track, and remediate cases according to severity and SLA requirements. • Coordinate with suppliers and third-party representatives for integrated solutions. • Provide technical guidance to customer administrators on configuration, administration, and user management. • Manage customer relationships and expectations with clear, proactive communication. • Participate in training programs, knowledge sharing, and special projects. • Perform other related duties as assigned.
Benefits
• High exposure to senior leadership and strategic deals. • Direct influence on revenue quality, pricing discipline, and long‑term customer value. • Opportunity to operate as a true commercial partner, not a transactional finance role. • If you’re motivated by impact, commercial judgement, and influencing business outcomes, we’d love to hear from you. • Enjoy NiCE-FLEX! • Enjoy NiCE-FLEX! • At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. • Requisition ID: 10662Reporting into: VP, Business FinanceRole Type: Individual Contributor • Requisition ID: 10662Reporting into: VP, Business Finance • Role Type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
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