flaglerhealth - Lead LPN, Remote

New York, NY, United States$54k - $58k3w ago

Remote Staff NA Licensed Practical Nurse Remote Assistant Team Management Goal Setting Reporting Documentation Process Optimization

Requirements

• Licensed Practical Nurse (LPN) • 3+ years of previous experience training or supervising MAs required • Strong organizational, time management, and communication skills • Detail-oriented with a passion for process improvement • Comfortable using dashboards and documentation tools to track performance • Team player who thrives in a dynamic, collaborative environment • Compensation: $26-28/hour; negotiable based on experience

Responsibilities

• Training & Onboarding • Onboard and train new Medical Assistants, ensuring smooth integration into the Flagler workflow. • Manage new hires through their initial 4-week training phase, monitoring readiness for team placement. • Schedule additional training sessions when issues or knowledge gaps are identified. • Performance Oversight • Conduct daily and ad hoc quality checks. • Monitor key performance indicators including: • Number of patient interactions • Fallout and retention rates • Protocol adherence • Accuracy of documentation and patient statuses • Schedule buddy shifts and peer support based on performance data and training needs. • Issue Management • Address issues flagged by team leaders, such as time management or training gaps. • Identify and report structural issues or repeated errors to leadership (Leon/Dasha). • Provide constructive feedback and assign action items to MAs based on performance reviews. • MA Engagement & Development • Conduct monthly check-ins with all MAs, including former team leads. • Document feedback, complete performance review templates, and set monthly goals and assignments. • Team Collaboration • Lead the “housekeeping” section of weekly MA team syncs, sharing examples, screenshots, and reminders. • Assist in assigning patients to MAs after upload to the platform. • Support schedule management, including coverage coordination and team adjustments. • This is what you can expect of your teammates at Flagler: • Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems. • Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail. • Don’t take things personally: We value and react quickly to constructive feedback. • Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly. • Be Right: We are highly detailed oriented and try to be right, a lot.