G-P - Support Specialist (Fixed Term Contract - 1 Year)
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Requirements
• 3-5 years of Global Shared Services with at least six months of experience in handling HR related Shared Services activities (Hire to Retire Model) / IT Level 1 Support / Finance Shared Services answering Queries relating to Payroll, Billing, Invoices / Benefits Support Queries / Related Queries in Tier 1 model (Any Two combination preferred) • Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies • Strong Knowledge in Zoho & GPP • Customer oriented with ability to adapt/respond to diverse customer base • Proven work experience in similar shared services position • Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds • Ability to work in a dynamic, rapidly changing environment • Ability to manage and meet expected SLAs and KPI • Meticulous attention to detail/ Literacy with MS Office • We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks. • Please Note: Shift: Wednesday to Sunday 10:00 pm IST to 7:00am IST • Shift: Wednesday to Sunday 10:00 pm IST to 7:00am IST • Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows: • Sales Roles: This position is eligible for a commission structure in addition to base salary. • Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Responsibilities
• Managing customer relationships and addressed concerns in a timely manner SaaS Model • Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving • Tailored to meet the evolving demands of customer relationship management. • Developed and executed omnichannel engagement strategy, boosting customer satisfaction scores by 95%. • Triage prioritizes by assessing and sorting the urgency of tickets • Utilize Zendesk & GPP to track customer interactions and maintain accurate records. • Dedicated Support on Platinum & Gold Customer Support • Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving, tailored to meet the evolving demands of customer relationship management. • Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
Benefits
• G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more. • Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job. • United States: California or Philadelphia • Pennsylvania, • G-P. Global Made Possible.
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