FORT Robotics - Sr. Customer Solutions Engineer
Requirements
• 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation • Proven track record leading complex customer integrations from kickoff through deployment with minimal oversight • Demonstrated ability to operate as a senior technical authority — owning outcomes, not just tasks • Experience influencing cross-functional teams without direct authority • Ability to travel up to 30%, including international travel • Deep hands-on experience with CAN bus protocols and API integration in industrial contexts • Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508) • Ability to read and interpret wiring schematics, electrical diagrams, and system architecture documentation • Comfort navigating ambiguity in complex, multi-vendor integration environments • Prior experience as a field engineer at a robotics, automation, or industrial controls company • Experience integrating wireless control or E-Stop systems into mobile robotics platforms • Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus) • Experience contributing to the product roadmap or playing a customer-zero / design-partner role on new product development • Background building or contributing to technical playbooks, onboarding materials, or field documentation • Work Style • Remote, United States. Travel up to 25–30% to customer sites, with flexibility for strategic account needs. Philadelphia-area candidates welcome to work from FORT's office.
Responsibilities
• Customer Integration Ownership • Lead technical engagements at FORT's most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms • Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance • Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders • Serve as a primary point of escalation for complex technical issues — diagnose, resolve, and document for future reference • Technical Architecture & Safety • Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms • Conduct trade studies to evaluate technical options and provide clear recommendations with supporting rationale • Assess the impact of proposed engineering changes across hardware, firmware, software, and safety domains • Cross-Functional Influence • Partner with Product and Engineering to translate field insights into roadmap improvements — identify recurring integration friction points and influence product direction • Represent FORT in escalations, technical executive briefings, and key account reviews • Contribute reusable integration guides, field playbooks, and technical documentation that raises the bar for the whole Customer Solutions team
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