honeydew - Care Coordinator
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Requirements
• The Non-Negotiables: • High school diploma or equivalent • You're an exceptional writer and speaker – clear, warm, professional across every channel • You type at least 40 WPM • You’re comfortable with Gmail and Chrome (or similar) • Rock-solid internet and a private workspace – HIPAA compliance isn't optional, and dropped connections aren't an option • You have a customer service mentality but understand healthcare isn't retail – empathy and professionalism are your baseline, not your ceiling • You thrive working independently – no one's looking over your shoulder, and you don't need them to • You're coachable and collaborative – you take feedback as fuel, not criticism, and communicate openly with the team • We're Looking For At Least Two Of These: • Customer service experience – you’ve turned "difficult customers" into your happiest ones • Healthcare or clinical support background – you speak the language and understand the stakes • Remote work experience – you've already figured out how to stay focused when Netflix is two clicks away • The Nice-to-Haves (But Honestly, You'll Pick These Up Fast): • Comfortable with Slack and Zoom – if you're not, no stress, you'll be fluent in a week • Full remote flexibility • Direct impact you can measure • Ability to grow within the company • $100 monthly tech stipend • Free Honeydew membership • Direct access to new dermatology treatments • 20% off Honeydew products • Bi-monthly get togethers • Peer-to-peer recognition through Motivosity • Full-time employees also get: • Health insurance & HSA match • 401(k) retirement savings with employer match • Unlimited time off • Hourly pay: $15/hour (or the applicable state or local minimum wage, if higher) • Skills assessment (async) - max 30 minutes • Screening interview - 20-30 minutes • Team Lead interview - 30 minutes • CEO interview - 30 minutes • Candidates must be authorized to work for any employer in the US. This role is not eligible for visa sponsorship. • Candidates residing in the following states will be considered for this role: AL, AZ, DC, FL, GA, ID, MD, MI, MO, NJ, NY, NC, OH, PA, TX, UT, VA, WA, WI
Responsibilities
• You'll be the empathetic problem-solver behind the screen: • Master the art of written communication – crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction) • Turn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're asked • Coordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problems • Connect with dermatology providers as needed to ensure care plans stay on track • Keep meticulous records because details matter when it's someone's health on the line • Bridge the gap between patients, providers, and insurance companies through strategic communication across channels • Partner with medical teams to communicate care plans that actually fit into people's real lives • Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey • Important to Keep in Mind about the Schedule • Honeydew is open, serving patients between 9am and 10pm Eastern every day, and Care Coordinators can choose the structure of their workday on their own. However, Care Coordinators have a responsibility to respond to patients within 4 hours on weekdays and within 6 hours on weekends. Abiding by these response times is crucial to success. • As part of the initial onboarding and training process, Care Coordinators are expected to be available 7 days a week in order to ramp up to a full-time (35+ hours/week) schedule. • YOU MIGHT BE OUR PERSON IF… • You genuinely like people, even when they're frustrated and it's coming through in ALL CAPS • You're comfortable with async communication • You can read tone and emotion in written messages and respond appropriately • You find satisfaction in solving problems that don't have obvious solutions • You like to be proactive in offering advice, rather than just following a template • You believe healthcare should be accessible to everyone, not just the privileged few • You find joy in doing work that matters
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