grailbio - GRAIL - Client Integration Enablement Specialist (Clinical Informatics) #4782
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Requirements
• BS/BA with 2+ years or Master’s with 1+ years of experience in: • Clinical informatics, healthcare IT, or EHR integrations • Client-facing implementation or consulting roles • Strong understanding of: • Healthcare workflows (clinical, operational, billing) • EHR systems (Epic, Athena, Cerner, etc.) • Integration standards (HL7, FHIR, APIs) • Experience leading client implementations and cross-functional projects. • Ability to communicate complex technical concepts to non-technical stakeholders. • Strong problem-solving, organizational, and stakeholder management skills. • Experience with Epic (including Aura), Athena, Quest, or lab integrations. • Epic certifications (Bridges, Beaker, Ambulatory, or related). • Experience with diagnostic labs, oncology, or population health programs. • Familiarity with clinical decision support (CDS) and patient engagement workflows. • Client-facing leadership and consultative approach. • Deep understanding of clinical + technical workflow intersection. • Ability to operate in a high-growth, ambiguous environment. • Strong cross-functional collaboration skills. • Process-oriented mindset with focus on scalability and quality. • ## Physical Demands & Working Environment: • Hours and days may vary depending on operational needs. • Working with dry ice may be necessary. • Standing or sitting for long periods of time may be necessary. • May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation. • Some lifting (up to 25 pounds) may be necessary. • This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.
Responsibilities
• Client Integration Enablement & Execution • Serve as the primary client-facing integration lead, guiding partners through onboarding, implementation, and activation. • Support integration discovery, requirements alignment, and workflow design discussions with the client and internal stakeholders. • Drive successful deployment of integrations across multiple pathways, including: • Point-to-point HL7 integrations • Epic Aura integrations • Athena Integrations • Quest hub-and-spoke integrations • Digital health and non-standard workflows • Ensure alignment between client workflows and GRAIL capabilities to support scalable, compliant implementations. • Internal Planning and execution of future infrastructure enhancements to facilitate scalable Integrations. • Workflow Design & Clinical Informatics Leadership • Possesses Knowledge in clinical workflows and EHR integration best practices. • Validate and optimize ordering, resulting, billing, and operational workflows. • Bridge the gap between clinical operations and technical implementation. • Provide guidance on clinical decision support, patient identification, and workflow optimization strategies. • Technical & Integration Expertise • Guide partners on integration architecture, including: • HL7 (ORM/ORU), FHIR, and API-based integrations • Hub-and-spoke vs. point-to-point models • Data mapping and workflow configuration • Support requirements definition, solution design, and integration specifications. • Partner with internal software, product, and engineering teams to translate client needs into scalable solutions. • Testing, Validation & Go-Live • Oversee User Acceptance Testing (UAT) and end-to-end workflow validation. • Ensure integrations meet quality, performance, and operational standards prior to go-live. • Support troubleshooting, issue resolution, education, and escalation management. • Monitor post-launch performance and support issue resolution. • Partner with Customer Service, Lab Operations, and Product teams to address workflow or integration gaps. • Identify opportunities for scalability, standardization, and process improvement. • Field Enablement & Internal Leadership • Support training and provide SME support to commercial and field teams. • Develop integration playbooks, best practices, and enablement materials. • Support deal strategy and client conversations as a technical and workflow expert.
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