Cloudbeds - Onboarding Coach

• Facilitate client onboarding, training, and ongoing support via video, phone, and email. • Resolve customer inquiries and troubleshoot escalated issues across multiple channels. • Partner with Sales to define success, demonstrate ROI, and drive retention. • Build strong client relationships to encourage loyalty and promote product adoption. • Develop a deep understanding of Cloudbeds’ products and customer needs. • Contribute to training materials and stay updated on system changes. • Record activities in Salesforce, gather feedback, and share insights for product improvements. • What Sets You Up for Success: • Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role. • Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). • Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. • Deliver exceptional communication with empathy and a relentless customer-focused approach. • Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams. • Empower clients to become self-sufficient during onboarding and throughout their lifecycle. • Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. • Familiarity with CRM/Email Marketing platforms is a significant plus. • Professional fluency in English is required. • Professional fluency in Spanish is preferred. • Project Management certification • NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH • What to Expect - Your Journey with Us • Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. • Learn more online at cloudbeds.com • Company Awards to Check Out! • Best All-In-One Hotel Management System | HotelTechAwards (2025) • Overall 10 Best Places to Work | HotelTechAwards (2025) • Most Loved Workplace® Certified (2024) • Top 10 People’s Choice(2024) • Deloitte Technology Fast 500 (2024)