Airwallex - Manager/Associate, Issuing Risk Operations
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Requirements
• Experience in managing card payment fraud including (but not limited to) dispute management, developing and creating fraud rules and alerts; • The willingness to learn new processes and develop skills at a fast pace; • Strong sense of ownership with attention to details; • Strong analytical skills including excel, business intelligence tools. and SQL; • Bachelor’s Degree or equivalent in relevant fields: Finance, Business, Technology; • Experience working in a global environment strongly preferred; • Experience in FinTech or start-up experience is strongly preferred. • Applicant Safety Policy: Fraud and Third-Party Recruiters • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • Equal opportunity
Responsibilities
• Serve as a key contributor to our Issuing risk strategy through risk alert management, fraud analysis and dispute management; • Responsible for improving risk settings and drive better customer outcomes with respect to fraud management; • Manage fraud detection capabilities and ensure that customer and business impacts are mitigated; • Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response; • Support the launches of new products and use cases from a fraud / risk perspective; • Manage SLAs and deadlines to meet team and company goals; • Responsible for deepening relationships with key stakeholders across the Issuing business; • Ensure adherence to local and Global Compliance policies and procedures.
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