ascertain - Director of Partner Solutions
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Requirements
• 4+ years of experience in healthcare technology, healthcare consulting, customer success, implementation, or project management. • Experience working with healthcare providers and operational teams, with a strong understanding of ambulatory practice workflows and revenue cycle operations. • Cardiology experience is required; oncology experience is a plus. • Proven ability to manage complex, multi-stakeholder implementations and drive adoption, measurable outcomes, and long-term customer success. • Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems. • Strong communication, relationship management, and analytical skills, with the ability to engage both executive and operational stakeholders. • Startup or high-growth company experience is preferred.
Responsibilities
• Own partner success after the sale by leading onboarding, implementation, adoption, and long-term retention efforts for strategic healthcare customers. • Serve as the primary partner contact, building relationships with executive sponsors, operational leaders, and clinical stakeholders. • Lead deployments from kickoff through go-live, managing timelines, milestones, risks, training, and change management activities. • Drive adoption and measurable outcomes by helping customers integrate Ascertain into daily workflows and achieve operational and financial goals. • Measure and communicate ROI using key performance metrics to support renewals, expansion opportunities, and strategic decision-making. • Partner with Sales to grow existing accounts through upsell and cross-sell opportunities based on customer needs and success. • Collaborate cross-functionally with Product, Engineering, Marketing, and Sales to improve the customer experience and influence product development. • Build scalable processes and playbooks for onboarding, training, support, and customer success as the function grows.
Benefits
• Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare. • Ownership & growth: You’ll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement. • Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions. • Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more. • Why Ascertain? Make a real difference: Your work will directly impact healthcare organizations and improve patient care. Join Ascertain in transforming healthcare with AI!
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