GitLab - Customer Success Manager - APJ

• Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy. • Background in customer success, professional services, technical account management, or a related function with direct customer engagement. • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. • Knowledge of the software development lifecycle, including common development pipelines and tooling. • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices. • Skill in turning product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change. • Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships in the APJ region. • The Customer Success Management team at GitLab supports customers across regions by helping them navigate change, improve how they work, and make the most of the GitLab DevSecOps platform. • As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other teams to connect customer needs with GitLab’s product and services. We focus on helping customers establish GitLab best practices, including Centers of Excellence, and on using data and customer context to support strategic and technical goals. In APJ, this role helps bring regional perspective to those efforts while working as part of a broader team that values collaboration, transparency, and results. For more on how this team works, see GitLab’s Customer Success and handbook resources. • collaboration • collaboration • transparency • transparency • results • results • GitLab’s Customer Success and handbook resources • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines: