Integration Support Engineer
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Requirements
• Responding to proactive monitoring systems • Following incident resolution and client communications SOPs • Coordinate cross-functional teams to ensure efficient, scalable support and regulatory compliance • Deliver on SLA performance to drive and exceed user satisfaction • Help develop SOPs and playbooks when gaps exist, ensuring repeatable and reliable processes • 3+ years experience in EHR healthcare integration (technical) roles, with hands-on keys experience with database extracts, HL7v2 interface support, and/or FHIR (required to have 3+ years experience in at least 2 of these 3 integrations: database extracts, HL7v2 interfaces, and/or FHIR). • Hands-on experience with SQL and troubleshooting complex data integration issues • Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams • Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders • A proactive self-starter with an ownership mindset • Certification in an integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc) • Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL • Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes • Our stack • AWS, Python, Snowflake, JIRA, Salesforce, Figma
Responsibilities
• Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction. • Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture. • Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Help to develop repeatable strategies and playbooks. • Improve integration methods by sharing client feedback and new technology trends. • Proactively monitor integration health to detect and resolve issues before they impact clients. • Manage and troubleshoot integration errors and downtime events. • Manage client communication on downtimes, integration defects and integration errors • Act as liaison between the Customer Operations and Engineering- escalating complex issues, building better workflows and identifying product improvements. • Triage and assign out incoming requests. • Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone. • Ensure compliance with industry regulations and data security best practices.
Benefits
• $120K to $140K salary • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Medical, Dental & Vision • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Paid Parental Leave • Remote-First Team – Work from anywhere in the U.S. • Remote-First Team • Unlimited PTO & 10 Holidays – So you can relax and recharge. • Unlimited PTO & 10 Holidays • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • 401(k) with Traditional & Roth Options • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Minimal Bureaucracy • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues. • Incredible Teammates!
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