aledade - Senior Manager (Enterprise Solution Support), Remote

• Education: Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field preferred; equivalent experience considered. • Proficiency with web-based platforms, API integrations, and enterprise-class software solutions. • Familiarity with troubleshooting methodologies, product workflows, and IT best practices. • Strong ability to work with analytics tools like Tableau to come up with self-serve insights. • Client Management: Experience in direct technical support or customer-facing roles, with a proven track record of building relationships and managing client expectations. • Project Management: Demonstrated ability to track, prioritize, and coordinate multiple issues to resolution using ticketing systems or project management tools (e.g., JIRA). • ## Preferred Knowledge, Skills and/or Abilities: • Analytical Thinking: Strong critical thinking and problem-solving skills; able to rapidly identify and resolve technical issues and root causes. • Communication: Excellent verbal and written communication skills; able to convey complex technical information to both technical and non-technical stakeholders. • Organization: Meticulous attention to detail; able to manage competing priorities and follow through to resolution.Initiative: Self-starter with a passion for client service and continuous improvement. • Collaboration: Collaborative team member who brings a client-centric approach and works closely with product, engineering, and support teams. • Flexibility: Comfortable working in a fast-paced, evolving environment with the ability to adapt to changing client needs and technologies. • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.