IT Systems Engineer
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Requirements
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). • Relevant certifications such as CompTIA A+, Google IT Support Professional Certificate, or AWS Cloud Practitioner are valued. • 0–2 years of professional IT support experience. • Demonstrable Python and Bash scripting ability (personal projects, coursework, or professional experience). • Familiarity with Git/GitHub workflows. • Understand how to use command line on Linux and MacOS • Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations. • $150,000—$200,000 USD
Responsibilities
• Serve as the first responder for IT support requests via ticketing systems, Slack, and email, triaging and resolving issues related to hardware, software, networking, and access. • Configure and manage SSO (Single Sign-On), MDM (Mobile Device Management), and identity platforms. • Administer and support Google Workspace, Microsoft Office/365, and collaboration tools such as Monday.com and Linear. • Manage endpoint monitoring and patching using NinjaOne; ensure devices are secure, compliant, and up to date. • Execute employee onboarding and offboarding processes: provisioning accounts, hardware setup, access permissions, and asset recovery. • Provide basic support and access management for cloud platforms including AWS, Azure, GCP, and Databricks. • Write and maintain automation scripts in Python and Bash to streamline repetitive IT tasks such as user provisioning, log collection, system health checks, and reporting. • Use GitHub (git) for version control of IT scripts, configuration files, and infrastructure-as-code artifacts; participate in code reviews and follow team branching strategies. • Maintain IT documentation, runbooks, and the internal knowledge base to enable self-service and reduce ticket volume. • Assist with IT security initiatives including access reviews, MFA enforcement, and compliance-related tasks. • Track and manage hardware and software asset inventory. • Partner with DevOps, Security, and People teams to support company growth and efficiency.
Benefits
• Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions • Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge* • A competitive health insurance plan covers 100% of the policyholder and 75% for dependents* • 12 weeks of paid parental leave in the US* • 401k program, 3% match - vested immediately!* • $500 work-from-home stipend to be used up to a year of your start date* • $1,200 per year Health & Wellness Allowance to support your personal goals* • The chance to collaborate with a team at the forefront of AI research • Certain perks and benefits are limited to full-time employees only • You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.