Zinnia - Associate II - Licensing and Commissions
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Good written communication skills • Strong attention to detail and accuracy • Basic knowledge of MS Office (Excel, Word, Outlook) • Ability to work with large volumes of data • Time management and multitasking skills • Ability to work independently as well as in a team • Willingness to work night shifts • Must be able to type 30+ WPM with 98% accuracy. • Graduation in any stream, Commerce Graduate preferred. • Experience of working in Insurance process would be preferred. • Experience in a professional/office related environment that required you to work regularly scheduled shifts. • Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. • Effective English business communication skills required to exchange information with client. • Must have basic Email/ Letter writing skills. • Good understanding of MS Excel and MS-Outlook.
Responsibilities
• Process licensing & commissions transactions as per standard operating procedures (SOPs) • Perform data entry, data validation, and data analysis with high accuracy • Review, verify, and update records in internal systems. • Handle email-based communication with internal teams or clients. • Ensure compliance with quality standards, turnaround time (TAT), and SLAs • Identify discrepancies or errors and escalate issues to supervisors when required • Maintain confidentiality and data security as per company and client policies • Participate in process improvement initiatives and training programs • Meet productivity, accuracy, and performance targets consistently • Researching and processing requests while working on multiple screens and applications. • Resolving moderately routine questions following pre-established guidelines. • Performing routine research on customer inquiries. • Ensuring customer satisfaction and strive to meet & exceed service standards. • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Ability to work with strict timelines.
No credit card. Takes 10 seconds.