TTEC Digital - AWS Sr. Developer Node.js/TypeScript
Requirements
• Staying current on the latest AWS services and broader cloud industry trends, proactively identifying opportunities to improve client environments. • Contributing to internal MSP best practices, tooling, and playbooks to improve team efficiency and service quality. • Handling professional conflict constructively — the lead has final say on technical decisions and is responsible for maintaining team morale and cohesion. • Experience with the Serverless Framework (serverless.com). • Familiarity with observability and monitoring tools (e.g., CloudWatch) • Background in Amazon Connect or contact center technology. • Experience designing and integrating AI/ML solutions using AWS AI services such as Amazon Lex, Bedrock, SageMaker, Comprehend, or Transcribe. • Familiarity with large language model (LLM) integration patterns, prompt engineering, and AI-powered automation within cloud-native architectures. • Experience with natural language processing (NLP) and conversational AI, including chatbot development and voice/chat automation. • $115,000 - $135,000 a year • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
• Leading daily standups and service review meetings with your internal team and clients as needed, covering ongoing incidents, change requests, and operational health. • Owning the operational stability of client AWS environments — monitoring, incident response, root cause analysis, and remediation. • Managing and executing change requests and enhancement work through Jira, including infrastructure-as-code updates using CloudFormation and Serverless Framework templates. • Collaborating with clients on roadmap planning, translating evolving business needs into actionable backlog items for your MSP team. • 7+ years of development experience with a strong, recent focus on Node.js/TypeScript and AWS services. • Demonstrated expert knowledge of AWS services and cloud architecture, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, and VPC/network configurations. • Experience operating in a managed services or operational support environment — not just project delivery — with an understanding of SLAs, incident management, and change control. • Thorough knowledge of agile and ITSM methodologies; comfortable blending Scrum practices with service management disciplines. • Ability to mentor junior team members constructively, fostering growth while maintaining strong team relationships. • A mindset of seeking to understand before prescribing a solution — essential in long-term client relationships. • Willingness to stand behind your convictions while committing to team decisions. • A genuine love of technology and continuous learning, particularly the latest services and best practices from AWS.
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