• Discover & Define
• Partner with PM + Eng to clarify problems, define scope, and set measurable outcomes — even when the problem is still fuzzy and the roadmap is evolving.
• Lead discovery: interviews, task analyses, field / context research; turn insights into strategy.
• Anticipate edge cases, constraints, and operational realities early — and adapt when new information changes the picture.
• Design & Deliver
• Design end-to-end flows across web and mobile, from low-fi to high-fi. Move quickly when speed matters; go deep when quality demands it.
• Prototype fast (Figma, Claude Code), validate with users, and iterate — sometimes across multiple competing directions at once.
• Drive implementation with engineering and run final design reviews before launch. Roll up your sleeves when the situation calls for it.
• Contribute to our design system (Figma + component library), building scalable, accessible patterns — and know when to build new patterns versus reuse existing ones.
• Document rationale and decisions so teams can move faster with confidence, even as priorities shift.
• Collaborate & Influence
• Build trusted relationships with PM, Eng, and CS; facilitate alignment in ambiguity and help the team make decisions when there isn't a clear right answer.
• Communicate clearly to drive decisions and tell compelling product stories — in a scrappy Slack message or a polished review, whatever the moment calls for.
• Share feedback generously and collaboratively; help raise the quality bar across teams.