Customer.io - Engineering Manager, Site Reliability (SRE)
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Requirements
• Has 8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS (B2B or B2C), ideally at early-to-mid-stage companies • Brings 3+ years of hands-on SRE experience, designing and operating reliable, scalable infrastructure • Understands SaaS architecture, languages, technologies, and cloud infrastructure deeply enough to represent and advocate for their squad’s technical choices across the company • Balances pragmatism and vision—capable of delivering near-term improvements while charting a long-term path forward • Invests in technical depth: reviewing proposals, experimenting with new technologies, and leveling up engineers through feedback and mentorship • Builds and nurtures high-performing, distributed teams • Stays energized by solving customer-impacting problems, even under pressure • Communicates clearly and directly, both verbally and in writing
Benefits
• We believe in transparency. Starting salary for this role is $175,000 - $195,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave , unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • Our Process • No gotchas, no trick questions—just a clear, human process designed to help both of us make an informed decision. • Application - We review everyone with care. Tell us why you're interested. • Recruiter Call - Let’s chat about what you’re looking for and how we work. • Behavioral & Leadership Interviews - Meet with the hiring manager and a people partner to explore your leadership style, management philosophy, and approach to supporting high-performing teams. • Technical Interview - A collaborative conversation with some members of the team. • Project Deep Dive - Walk us through a project you’ve led as an Engineering Manager. • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected] . • We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now. • Advanced marketing software that enables businesses to send targeted and personalized messages to their customers at key moments.
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